Refund Policy and Cancellation

Customer Cancellation

1. The order cannot be cancelled by the buyer after the order is placed.
2. Optional order cancelling authorization can be obtained upon request to ServCrust by Buyer with proper justification of cancellation reason.
3. However, subject to buyer’s previous cancellation history, ServCrust reserves the right to deny any refund to buyer pursuant to a cancellation initiated by Buyer.
4. If the buyer cancels their order before the order is dispatched, then a 10% cancellation fee is charged on the final invoice amount
5. Once the order is dispatched from our end, the buyer is not eligible for any refund.

Non-Customer Cancellation

ServCrust reserves the right to collect a penalty for the orders constrained to be cancelled by ServCrust for reasons not attributable to ServCrust, including but not limited to:

1. In the event if the address provided by buyer is either wrong or falls outside the delivery zone;
2. Failure to contact the buyer by phone or email at the time of delivering the order booking.
3. Failure to deliver buyer order due to lack of information, direction or authorization from the buyer at the time of delivery; or
4. Unavailability of the items ordered by buyer at the time of booking the order: In the unlikely event of an item in an order being unavailable, ServCrust will contact the buyer on the phone number provided to us at the time of placing the order and inform the buyer of such unavailability. In such an event the buyer will be entitled to cancel the entire order and shall be entitled to a refund to an amount up to 100% of the order value.

The Buyer shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of no delivery due to any act or omission attributable to the Buyer, the goods or services shall be deemed to have been delivered to the Buyer and all risk and responsibility in relation thereto shall pass to the Buyer without being entitled to any refund.

In case of cancellations for the reasons attributable to ServCrust business reasons, ServCrust shall not collect any penalty from the Buyer.

Refunds

1. The buyer may be entitled to a refund for prepaid orders. ServCrust retains the right to retain the penalty payable by the buyer from the amount refundable to him/her.
2. Our decision on refunds shall be final and binding
3. In case of payment at the time of delivery, Buyer will not be required to pay for Wrong order being delivered;
4. provided the same is communicated to ServCrust through the Platform before the order is marked delivered.
5. All refund amounts shall be credited to the buyer’s account as may be stipulated as per the payment mechanism of buyer’s choice; the estimated timelines are detailed as below;